Question 1

Are the products new or used?

Accepted Answer

A mix. Reproduction gear is new; restored gear is clearly labeled with the estimated year and condition. Every unit is tested before shipping.

Question 2

Do you ship internationally?

Accepted Answer

Yes — worldwide, with checkout in your local currency where supported. Duties are calculated at checkout.

Question 3

How long does the Custom Transfer service take?

Accepted Answer

Standard turnaround is 7–14 business days from when we receive your file. We email you a tracking number once your tape ships.

Question 4

What formats can I upload for a custom transfer?

Accepted Answer

Video (MP4, MOV) up to 2 GB per file, and audio (WAV, MP3, FLAC). Longer content may need multiple orders.

Question 5

Can I record a movie or TV show onto a tape?

Accepted Answer

Only if you own the rights or the content is public domain. Recording copyrighted material without a license is piracy, and we don't do it. Our public-domain library is a good starting point.

Question 6

What's your return policy?

Accepted Answer

30-day returns on unopened products, or if a product arrives damaged. Custom-transfer orders are non-refundable once production starts.